---
title: "SAML login button is not displaying"
canonical: "https://www.techtime-initiative.com/space/EasySSO/3146229/SAML%20login%20button%20is%20not%20displaying"
format: markdown
---
EasySSO with SAML can be configured in three different modes:

- Redirect to SAML IdP on access to any URL, except the login page. This will allow users to log out and use a local identity to log in again.
- Redirect to SAML IdP on access to any URL including the login page (a.k.a. "forced SAML mode"). This will require everyone to always go via IdP.
- Display a SAML Login button next to the default password-based credentials entry form on the login page. This may be used if you want to offer SAML login as an alternative to the local login e.g. when you have internal and external users accessing your services.

This configuration can be done in the Look & Feel tab of the SAML authenticator configuration screen.

We have had reports that some of the third-party apps may prevent the display of the EasySSO SAML Login button when a failure occurs.

## Troubleshooting

### Step 1: verify the configuration

Your configuration should look something like the following:

![image-20240826-035101.png](media://ab1625af-4d05-485a-b10e-d96770628b8b)

### Step 2: Check if the issue is caused by a third-party browser extension

Verify if the issue is caused by a third-party extension by disabling each extension you have installed and checking if that fixes the issue.

- Microsoft Edge - [Add, turn off, or remove extensions in Microsoft Edge](https://support.microsoft.com/en-us/microsoft-edge/add-turn-off-or-remove-extensions-in-microsoft-edge-9c0ec68c-2fbc-2f2c-9ff0-bdc76f46b026#:~:text=In%20Microsoft%20Edge,%20select%20Extensions%20,%20located%20to%20the%20right#:~:text=In%20Microsoft%20Edge,%20select%20Extensions%20,%20located%20to%20the%20right)
- Google chrome - [How to Disable Extensions and Plug-ins in Google Chrome](https://www.lifewire.com/disable-extensions-and-plugins-in-google-chrome-4103624)
- Mozilla Firefox - [Disable or remove Add-ons | Firefox Help](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#:~:text=Click%20the%20blue%20toggle%20for%20the%20extension%20you%20wish%20to#:~:text=Click%20the%20blue%20toggle%20for%20the%20extension%20you%20wish%20to)

If the SAML Login button loads and displays correctly with the third party add disabled you will need to reach out to their support to report this issue.

### Step 3: JavaScript errors

JavaScript errors on the login page can stop the rendering of the SAML button so that it becomes not visible. This can be identified in the browser developer tools web console.

[How to open the browser console](https://www.computerhope.com/issues/ch002153.htm)

### If nothing works…

If the errors are not clear or none of the steps resulted in the SAML Login button loading and displaying correctly, please contact TechTime via our [Support Portal](https://katara.techtime.org/jira/servicedesk/customer/portal/9/group/29) including a [HAR file](https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html) and [logs](https://techtime-website.atlassian.net/wiki/spaces/EasySSO/pages/4522300). We are here to help!