---
title: "How to collect logs on cloud"
canonical: "https://www.techtime-initiative.com/space/EasySync/489816065/How%20to%20collect%20logs%20on%20cloud"
format: markdown
---
### Logs we might need

1. HAR file  
Generate a <u>[HAR File](https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html)</u> from the affected page  
Email to us - there is now a link at the bottom of every screen in EasySync
2. Browser Console log  
For **Chrome**: Chrome options (3 vertical dots on the upper right corner), **More tools > Developer Tools**, **Console > Cog/gear icon top right corner > ** **Preserve log **and **Enable Log XMLHttpRequests**, reproduce the issue, right-click on the **output window** > Click on "**Save as**", save the file  
For **Firefox: **Menu Options (3 Horizontal Lines on upper right corner),  **Web** **Developer** > **Web Console, ** **Console** tab, reproduce the issue, right click on the **output window > Click on "Select all"**, right click on the **output window > Click on "Copy message"**,** **paste the log into a text file  
For **Internet Explorer**: press **F12 ** or go to the  **Tools ** menu and select  **“F12 Developer Tools”, **go to the **Console** tab, reproduce the issue, right-click on the **Console tab screen > select "Copy all", **paste the log into a text file  
Email to us - there is now a link at the bottom of every screen in EasySync