---
title: "I installed another Jira app, and now EasyTime is disabled"
canonical: "https://www.techtime-initiative.com/space/EasyTime/450887681/I%20installed%20another%20Jira%20app%2C%20and%20now%20EasyTime%20is%20disabled"
format: markdown
---
If this is your situation, then the issue can likely be fixed by simply updating EasyTime.

- You are on Jira version 11 or greater
- You are on EasyTime version 14.1.9 or earlier
- After you upgraded another TechTime app or installed a new one, EasyTime became disabled and won't re-enable

If updating EasyTime does not fix the issue, please [contact our support](https://katara.techtime.org/jira/servicedesk/customer/portal/9).

## Why This Happens

The reason for this issue is an incompatibility between old versions of EasyTime and new versions of TechTime Core.

By default EasyTime ships with a compatible version of TechTime Core, but there can only be one version of TechTime Core per Jira instance, and if a more recent version of any TechTime app is installed, the newest version of core is chosen (which may not be compatible with EasyTime).

All versions of TechTime Core prior to version 4.0 are backwards compatible with all versions of our products. Version 4.0 is a special case, and we plan to maintain backwards compatibility (as normal) for further releases.