---
title: "Why would EasyTime chose not to log time on a particular issue?"
canonical: "https://www.techtime-initiative.com/space/EasyTime/4588153/Why%20would%20EasyTime%20chose%20not%20to%20log%20time%20on%20a%20particular%20issue%3F"
format: markdown
---
If EasyTime is tracking time for some issues and not others, there are a couple of possible reasons:

- The issue is intentionally being ignored due to EasyTime's ["Ignore Configuration"](https://techtime-website.atlassian.net/wiki/spaces/EasyTime/pages/4948015) setting. This setting tells EasyTime exclude tracking for any issues that match the search string. You can learn more about this setting: [EasyTime Configuration Screen](https://techtime-website.atlassian.net/wiki/spaces/EasyTime/pages/5374470). Take care when using JQL functions from external plugins in the [“Ignore Configuration”](https://techtime-website.atlassian.net/wiki/spaces/EasyTime/pages/4948015) setting
- **Cloud only:** EasyTime may not have the correct permissions to log time in the project where the issue is located.
  - Visit the troubleshooting tab of the configuration page and run our automatic permission scheme validator: [Automatic Permission Scheme Validation](https://techtime-website.atlassian.net/wiki/spaces/EasyTime/pages/5046785)
- **Cloud, with Tempo Integration only: **Check that the admin who has set up the Tempo integration has the correct permissions to view other's work and log work for others against the project.

If EasyTime is not tracking time for any issue, try [the steps on our Troubleshooting page](https://techtime-website.atlassian.net/wiki/spaces/EasyTime/pages/4620984), contact our friendly 24x7 Support Team at [support@techtime.co.nz](mailto:support@techtime.co.nz) and they'll be more than happy to help.