---
title: "How to collect logs to troubleshoot EasyTime"
canonical: "https://www.techtime-initiative.com/space/EasyTime/5374633/How%20to%20collect%20logs%20to%20troubleshoot%20EasyTime"
format: markdown
---
### Logs we might need

#### Application logs i.e. *atlassian-jira.log. *(Data Center and Server only)

Follow the steps on [Change logging levels in Jira Server](https://confluence.atlassian.com/jirakb/change-logging-levels-in-jira-server-629178605.html)

Choose **settings** **>** **System**. 

Select** Troubleshooting and Support > Logging & Profiling** 

Click **Configure logging level for another package **and add the *org.techtime* package to **DEBUG **level


![image]()

- Reproduce the problem.
- [Create Support Zip](https://confluence.atlassian.com/support/create-a-support-zip-790796819.html) via Jira Administration/System/System Support/Troubleshooting and Support tools/Create support zip  
Email to us

#### HAR file

- Generate a [HAR File](https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html) from the affected page
- Email to us

#### Browser Console log

<details>
<summary>Chrome</summary>

Options (3 vertical dots on the upper right corner), **More tools > Developer Tools**, **Console > Cog/gear icon top right corner > ** **Preserve log **and **Enable Log XMLHttpRequests**, reproduce the issue, right-click on the **output window** > Click on "**Save as**", save the file
</details>

<details>
<summary>Firefox</summary>

Menu Options (3 Horizontal Lines on upper right corner),  **Web** **Developer** > **Web Console, ** **Console** tab, reproduce the issue, right-click on the **output window > Click on "Select all"**, right-click on the **output window > Click on "Copy message"**,** **paste the log into a text file
</details>

<details>
<summary> Internet Explorer</summary>

Press **F12 ** or go to the  **Tools ** menu and select  **“F12 Developer Tools”, **go to **Console** tab, reproduce the issue, right-click on the **Console tab screen > select "Copy all", **paste the log into a text file
</details>

### Creating a separate log file for EasyTime

EasyTime can create a separate log file that only includes items logged by EasyTime to simplify troubleshooting and make it less likely that sensitive information is sent to us.

This creates a separate log file called "easytime.log".

To enable a separate log file:

1. Go to the EasyTime admin menu ([See instructions here)](https://techtime-website.atlassian.net/wiki/spaces/EasyTime/pages/5374470)
2. Select the troubleshooting tab
3. Select 'Enable separate log file'
4. If required, choose a different path for generating the log file. (If you leave it blank, it will save into the default JIRA log location shown below the box)
5. Select Save
6. Ensure you[ increase EasyTime's log level](https://confluence.atlassian.com/jirakb/how-to-set-logging-level-for-a-package-in-jira-629178605.html) to debug to see all EasyTime events.

![image]()