---
title: "How to collect logs to troubleshoot EasyTime for Bitbucket"
canonical: "https://www.techtime-initiative.com/space/EasyTime/7700560/How%20to%20collect%20logs%20to%20troubleshoot%20EasyTime%20for%20Bitbucket"
format: markdown
---
### Logs we might need
#### Browser Console log
Chrome
Options (3 vertical dots on the upper right corner), **More tools > Developer Tools**, **Console > Cog/gear icon top right corner > ** **Preserve log **and **Enable Log XMLHttpRequests**, reproduce the issue, right-click on the **output window** > Click on "**Save as**", save the file
Firefox
Menu Options (3 Horizontal Lines on upper right corner), **Web** **Developer** > **Web Console, ** **Console** tab, reproduce the issue, right-click on the **output window > Click on "Select all"**, right-click on the **output window > Click on "Copy message"**,** **paste the log into a text file
Internet Explorer
Press **F12 ** or go to the **Tools ** menu and select **“F12 Developer Tools”, **go to **Console** tab, reproduce the issue, right-click on the **Console tab screen > select "Copy all", **paste the log into a text file
#### HAR file
Generate a [HAR File](https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html) from the affected page
#### Application logs (On Server/Data Center only)
- Choose the** cog icon **, then choose **General Configuration**
- Select '**Logging and Profiling**' in the '**Administration**' section of the left-hand panel.
- Use **Add New Entry** and set the logging level for *org.techtime* package to **DEBUG**
- Reproduce the problem.
- [Create Support Zip](https://confluence.atlassian.com/support/create-a-support-zip-790796819.html) via Bitbucket's Support and Troubleshooting tool
- Download the log file atlassian-confluence.log. Ignore the "rotated" log files with number of date suffixes e.g. "atlassian-jira.log.1"
Please send the files to our 24x7 support, either via [Service Desk](https://katara.techtime.org/jira/servicedesk/customer/portal/9) portal, web chat on this website or by emailing us at [mailto:support@techtime.co.nz](mailto:support@techtime.co.nz)
Once you have sent the files, remove the *org.techtime* package from **Logging and Profiling. **This configuration will also be removed when you restart the application.