---
title: "How to collect logs?"
canonical: "https://www.techtime-initiative.com/space/GM/590035/How%20to%20collect%20logs%3F"
format: markdown
---
## Logs we might need

- Browser Console log  
How to get browser console log:
  - Chrome / Edge
    - Options (3 vertical dots on the upper right corner), More tools > Developer Tools, Console > Cog/gear icon top right corner >  Preserve log and Enable Log XMLHttpRequests, reproduce the issue, right-click on the output window > Click on "Save as", save the fileFirefox
  - Firefox
    - Menu Options (3 Horizontal Lines on upper right corner),  **Web** **Developer** > **Web Console, ** **Console** tab, reproduce the issue, right-click on the **output window > Click on "Select all"**, right-click on the **output window > Click on "Copy message"**,** **paste the log into a text file
- HAR file  
Generate a [HAR File](https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html) from the affected page
- Application logs (On Server/Data Center only)  
Follow the steps in [Configuring Logging for Confluence](https://confluence.atlassian.com/doc/configuring-logging-181535215.html)
  - Choose the** cog icon **, then choose **General Configuration**
  - Select '**Logging and Profiling**' in the '**Administration**' section of the left-hand panel.
  - Use **Add New Entry** and set the logging level for *org.techtime* package to **DEBUG**

![image2020-12-10_10-31-46.png](media://ce7beb8e-6f2c-4294-8955-c410a2170d12)

- Reproduce the problem.
- [Create Support Zip](https://confluence.atlassian.com/support/create-a-support-zip-790796819.html) via Confluence's Support and Troubleshooting tool
- Download the log file atlassian-confluence.log. Ignore the "rotated" log files with number of date suffixes e.g. "atlassian-jira.log.1"


Please send the files to our 24x7 support, either via [Service Desk](https://katara.techtime.org/jira/servicedesk/customer/portal/9) portal, webchat on this website or by emailing us at [support@techtime.co.nz](mailto:support@techtime.co.nz)

Once you have sent the files, remove the *org.techtime* package from **Logging and Profiling. **This configuration will also be removed when you restart the application.  


### More information

Please review the list of our [Features](https://techtime-website.atlassian.net/wiki/spaces/GM/pages/524339). Enjoy the ability to include Google Maps view of a location on the page.


If you have any configuration questions or ideas for improvements, you can always contact us.