---
title: "Getting Started With KB Reports in JSM"
canonical: "https://www.techtime-initiative.com/space/KRIJ/41124367/Getting%20Started%20With%20KB%20Reports%20in%20JSM"
format: markdown
---
## Knowledge Base Reports in Jira Service Management Installation:

Knowledge Base Reports in Jira Service Management can be installed into your instance by a site admin from the Atlassian Marketplace [here](https://marketplace.atlassian.com/search?query=%22TechTime%20Initiative%20Group%20Limited%22).

## How it works

The app tracks when Knowledge Base Articles are linked by agents in Jira Service Management tickets. It keeps a record of which tickets linked to each article.

It has a simple report page which shows the articles which are linked most often in a given period of time.

## Using Knowledge Base Reports in Jira Service Management 

Knowledge Base Reports in Jira Service Management will being tracking knowledge base article links after the app is installed. 

The reports can be viewed by clicking on the app icon link in the left side panel of any project

![image]()

### More information

Please get in contact contact if you need any further assistance.

If you have any configuration questions or ideas for improvements, you can always contact us.