---
title: "How to collect logs to troubleshoot EasyQRLink app?"
canonical: "https://www.techtime-initiative.com/space/OA/6390027/How%20to%20collect%20logs%20to%20troubleshoot%20EasyQRLink%20app%3F"
format: markdown
---
### Logs we might need

- Browser Console log  
Get Browser Console log:

<details>
<summary>Chrome</summary>

Options (3 vertical dots on the upper right corner), **More tools > Developer Tools**, **Console > Cog/gear icon top right corner > ** **Preserve log **and **Enable Log XMLHttpRequests**, reproduce the issue, right-click on the **output window** > Click on "**Save as**", save the file
</details>

<details>
<summary>Firefox</summary>

Menu Options (3 Horizontal Lines on upper right corner),  **Web** **Developer** > **Web Console, ** **Console** tab, reproduce the issue, right-click on the **output window > Click on "Select all"**, right-click on the **output window > Click on "Copy message"**,** **paste the log into a text file
</details>

<details>
<summary>Internet Explorer</summary>

Press **F12 ** or go to the  **Tools ** menu and select  **“F12 Developer Tools”, **go to **Console** tab, reproduce the issue, right-click on the **Console tab screen > select "Copy all", **paste the log into a text file
</details>

- HAR file  
Generate a [HAR File](https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html) from the affected page
- Application logs (On Server/Data Center only)  
Follow the steps in [Configuring Logging for Confluence](https://confluence.atlassian.com/doc/configuring-logging-181535215.html)
  - Choose the** cog icon **, then choose **General Configuration**
  - Select '**Logging and Profiling**' in the '**Administration**' section of the left-hand panel.
  - Use **Add New Entry** and set the logging level for *org.techtime* package to **DEBUG**
- Reproduce the problem.
- [Create Support Zip](https://confluence.atlassian.com/support/create-a-support-zip-790796819.html) via Confluence's Support and Troubleshooting tool
  - Download the log file atlassian-confluence.log. Ignore the "rotated" log files with number of date suffixes e.g. "atlassian-jira.log.1"


Please send the files to our 24x7 support, either via [Service Desk](https://katara.techtime.org/jira/servicedesk/customer/portal/9) portal, webchat on this website or by emailing us at [support@techtime.co.nz](mailto:support@techtime.co.nz)

Once you have sent the files, remove the *org.techtime* package from **Logging and Profiling. **This configuration will also be removed when you restart the application.

### More information

Please proceed to read about [the benefits](https://techtime-website.atlassian.net/wiki/spaces/UM/pages/4128809) of User Management, review [Scheduled User Actions](https://techtime-website.atlassian.net/wiki/spaces/UM/pages/4620619) and [Bulk User Actions](https://techtime-website.atlassian.net/wiki/spaces/UM/pages/4620532) user cases.

If you have any configuration questions or ideas for improvements, you can always contact us.

[Contact us](https://techtime-website.atlassian.net/wiki/spaces/OA/pages/6390027)