---
title: "How To Collect Logs | Automated User Management Software"
canonical: "https://www.techtime-initiative.com/space/UM/4522249/How%20To%20Collect%20Logs%20%7C%20Automated%20User%20Management%20Software"
format: markdown
---
### Logs we might need

1. Application logs i.e. *atlassian-jira.log*  
Follow the instructions below based on your application to set the logging level for *org.techtime* package to **DEBUG**

| **Atlassian application** | **How to enable Debug level logging** |
| --- | --- |
| Jira | [How to set logging level for a package in Jira](https://confluence.atlassian.com/jirakb/how-to-set-logging-level-for-a-package-in-jira-629178605.html) |
| Confluence | [Configuring Logging for Confluence](https://confluence.atlassian.com/doc/configuring-logging-181535215.html) |
| Bitbucket | [Server debug logging for Bitbucket](https://confluence.atlassian.com/bitbucketserver/bitbucket-server-debug-logging-776640147.html#BitbucketServerdebuglogging-EnablingdebugloggingviatheUI) |

Reproduce the problem.  
[Create Support Zip](https://confluence.atlassian.com/support/create-a-support-zip-790796819.html) via Jira Administration/System/System Support/Troubleshooting and Support tools/Create support zip  
Email to us - there is now a link at the bottom of every screen in User Management.

2. HAR file  
Generate a [HAR File](https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html) from the affected page  
Email to us - there is now a link at the bottom of every screen in User Management.
3. Browser Console log
  - For **Chrome**: Chrome options (3 vertical dots on the upper right corner), **More tools > Developer Tools**, **Console > Cog/gear icon top right corner > ** **Preserve log **and **Enable Log XMLHttpRequests**, reproduce the issue, right-click on the **output window** > Click on "**Save as**", save the file
  - For **Firefox: **Menu Options (3 Horizontal Lines on upper right corner),  **Web** **Developer** > **Web Console, ** **Console** tab, reproduce the issue, right click on the **output window > Click on "Select all"**, right click on the **output window > Click on "Copy message"**,** **paste the log into a text file
  - For **Internet Explorer**: press **F12 ** or go to the  **Tools ** menu and select  **“F12 Developer Tools”, **go to the **Console** tab, reproduce the issue, right-click on the **Console tab screen > select "Copy all", **paste the log into a text file.

Email to us - there is now a link at the bottom of every screen in User Management.