---
title: "How to collect logs (Cloud)"
canonical: "https://www.techtime-initiative.com/space/UM/4554923/How%20to%20collect%20logs%20(Cloud)"
format: markdown
---
## Logs we might need:

**Troubleshooting file (Forge only)**  
Generates a JSON file with your instance configuration via our Troubleshooting Page. If you do not see this page, then you will need to update to the latest version of User Management.

- Navigate to **Troubleshooting** in the top navigation → Click **Download** to create a JSON file with your instance configuration.
- Email to us - there is a link at the bottom of every screen in User Management.

### **HAR file**

- Generate a [HAR File](https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html) from the affected page
- Email to us - there is a link at the bottom of every screen in User Management.

### **Browser Console log**

For **Chrome: **

- Chrome options (3 vertical dots on the upper right corner),
- **More tools > Developer Tools**, **Console > Cog/gear icon top right corner > ** **Preserve log **and **Enable Log XMLHttpRequests**
- reproduce the issue,
- right-click on the **output window** > Click on "**Save as**", save the file

For **Firefox: **

- Menu Options (3 Horizontal Lines on upper right corner)
- **Web** **Developer** **Tools**> **Web Console, ** **Console** tab
- reproduce the issue
- right click on the **output window > Click on "Select all", Click on "Copy message"**
- paste the log into a text file