Telco
Case Study: Navigating Atlassian Licensing for Seamless Operations - TechTime's Ongoing Support for a Leading Telco.
Problem Solved
A leading telecommunications company faced a multifaceted challenge - efficiently acquiring Atlassian licences in New Zealand Dollars (NZD) with local invoicing, including Goods and Services Tax (GST). Beyond procurement, the Telco sought expert knowledge and guidance encompassing Atlassian products, licences, the procurement process, and renewal. Additionally, they required assistance in implementation and configuration. TechTime stepped in as the trusted partner to address these complex challenges.
Solution Implemented
TechTime provided a holistic solution that spanned several crucial areas:
Efficient Licensing Procurement: TechTime facilitated the acquisition of Atlassian licences in NZD, streamlining the procurement process. This ensured the Leading Telco received local invoicing, including GST, simplifying financial operations.
Expert Guidance: TechTime offered expert knowledge and advice covering a wide array of aspects, from product recommendations to licence management best practices. This guidance empowered the Leading Telco to make informed decisions that aligned with their business needs.
Implementation and Configuration Support: TechTime extended support to the Leading Telco by providing guidance on the implementation and configuration of Atlassian products, ensuring optimal usage and performance.
Products Implemented
The Leading Telco utilises a suite of Atlassian products to enhance its operations, including:
Jira: For agile project management and issue tracking.
Confluence: As a collaborative workspace for documentation and knowledge sharing.
Jira Service Management (JSM): For streamlined IT service management.
Access: To manage permissions efficiently.
StatusPage: For incident communication and reporting.
Team Types Helped
The project primarily benefited the IT Operations team of the Leading Telco. By ensuring efficient licence management and providing expert guidance, TechTime supported the Leading Telco in optimising their IT operations.
Time Frame
The collaboration between the Leading Telco and TechTime is an ongoing, long-term partnership that spans annual activities of licence renewals and advisory services. TechTime has been delivering licence management services to the Leading Telco since December 2013, underscoring the enduring nature of the engagement.
Challenges Overcome
Streamlined Licensing Procurement: TechTime successfully facilitated the acquisition of Atlassian licences in NZD, simplifying financial operations and ensuring compliance with local tax regulations.
Expert Knowledge Transfer: The Leading Telco received expert guidance covering various facets of Atlassian products and licensing, empowering them to make informed decisions.
Effective Implementation: With TechTime's support, the Leading Telco efficiently implemented and configured Atlassian products, maximising their utility.
Results and Benefits
Efficient Licensing: The Leading Telco enjoys the ease of acquiring licences in NZD with local invoicing, including GST, streamlining their financial processes.
Informed Decision-Making: The expert knowledge provided by TechTime empowers the Leading Telco to make informed decisions about their Atlassian products and licences.
Optimal Product Usage: TechTime's guidance on implementation and configuration ensures the Leading Telco maximises the utility of its Atlassian products.
Long-Term Partnership: The enduring collaboration between the Leading Telco and TechTime since 2013 highlights the reliability and trustworthiness of the services provided.
Summary
In conclusion, the partnership between the Leading Telco and TechTime showcases the significance of expert guidance and efficient licensing procurement in the telecommunications sector. This case study underscores how ongoing support and advisory services can empower a leading telecommunications company to optimise its operations, streamline licensing processes, and make informed decisions about its Atlassian investments.
