Training

TechTime, as an Atlassian Platinum Partner, offers comprehensive training services for a wide range of Atlassian products, making them a one-stop solution for organisations looking to enhance their teams' proficiency in Atlassian tools.

Firstly, TechTime boasts a team of highly skilled and certified Atlassian experts who are well-versed in various Atlassian products. They have extensive knowledge and hands-on experience with tools like Jira, Confluence, Bitbucket, Jira Service Management, and many others. This expertise enables them to offer training programs tailored to specific products, ensuring that customers receive targeted and effective instruction.
TechTime's training services cover a variety of skill levels, from beginner to advanced. They provide customised training plans that align with the needs of each organisation and its teams. Whether it's introducing new users to the basics of Jira or providing advanced training on Confluence's intricate features, TechTime adapts the training content to suit the unique requirements of its customers. This flexibility ensures that organisations can maximise the value of their Atlassian products, regardless of their team's proficiency level.
Moreover, TechTime offers a variety of training formats, including in-person, virtual, and on-demand options. This versatility allows organisations to choose the training method that best suits their preferences and constraints. Whether it's conducting on-site workshops, virtual webinars, or providing access to a library of on-demand training materials, TechTime ensures that customers have the flexibility to learn in the way that is most convenient for them.
In summary, TechTime's ability to offer training for many Atlassian products is a testament to its extensive expertise, customisation capabilities, and flexible training formats. They empower organisations to equip their teams with the knowledge and skills needed to effectively leverage Atlassian tools, ultimately driving improved productivity and collaboration within the organisation.

Courses for Jira

Jira Essentials with Agile Mindset

Beginner – 8h – Online/In person – DC/Server, Cloud

Agile and Jira Overview
Project Boards
Enrich Issues
Kanban Method
Lean and Agile Principles
Scrum
Searching
JQL
Filters
Epics
Dashboards
Putting it all Together

Managing Jira Projects Cloud

Intermediate – 7h – Online/In person – Cloud

Course Overview
Managing Projects
Managing Roles and Permissions
Managing Boards
Boards and Projects
Managing Issues
Automation
Reports and Dashboards
Other Jira Features
Creating and Configuring Team
Managed Projects

Managing Jira Service Projects

Intermediate – 7h – Online/In person – DC/Server, Cloud

Lessons for Cloud
Course Overview
Creating a Service Project
Requests and Queues
Configuring SLAs
Using a Confluence Knowledge Base
Customising Your Email Channel and Customer Portal
Adding Participants to Your Service Project
Automating Your Service Project
Lessons for Data Center & Server
Course Overview
Creating a Service Desk
Configuring SLAs and Linking Knowledge Bases
Customising Your Service Project Channels
Adding Users to Your Service Project
Automating Your Service Project

Asset Management Essentials in Jira Service Management

(former Insights Essentials)

Intermediate – 5h – Online/In person – DC/Server, Cloud

Course Overview
Assets Basics
Creating Object Types and Attributes
Connecting Object Types
Searching and Basic IQL
Importing Data
Assets Automation
Assets Reporting*
*This lesson is available for Data Center & Server only

Managing Jira Projects Data Center and Server

Intermediate – 7h – DC/Server

Course Overview
Managing Projects
Managing roles and permissions
Managing Boards
Boards and projects
Managing issues
Reports and dashboards
Other Jira Features

Planning with Advanced Roadmaps

Intermediate – 8h – Online/In person – DC/Server, Cloud

Course overview
Getting Started with Advanced Roadmaps for Jira
Advanced Roadmaps and auto-schedule
Working with Dependencies
Working with Releases and Scenarios
Working with Teams
Using colours and views

Realising the power of Jira reporting and Dashboards

Intermediate – 7h – Online/In person – DC/Server, Cloud

Course Overview
Jira Software Reporting
Creating Jira Dashboards
Analysing Reports & Gadgets
Filtering Data for Dashboards and Reports
Sharing Dashboards
Reporting in Confluence*
*This lesson is available for Cloud only.

Jira Automation

Intermediate – 6h – Online/In person – Cloud

Course Overview
Automation Overview
Creating More Rules
Administration
Smart Values
Advanced Rules
Jira Service Management Rules
End Matter

Getting more from Jira Workflows

Intermediate – 7h – Online/In person – DC/Server, Cloud

Course Overview
Covering the Basics
Creating Conditions & Validators
Automating Your Workflow with Post-Functions
Triggering Transitions
Extending Workflows with Properties
Taking It to the Next Level

Atlassian Service Request Management Essentials

Intermediate – 4h – Online/In person – Cloud

Course Overview
Introduction to Service Request Management
Setting Up a Knowledge Base for Self-Service
Automating Service Requests
Automating Asset Management
Best Practices for Service Request Management

Atlassian Incident Management Essentials

Intermediate – 4h – Online/In person – Cloud

Course overview
Introduction to incident management
Setting up your teams
Setting up your services & integrating tools
The lifecycle of a major incident
Best practices for incident management

Advanced Asset Management in Jira Service Management

Advanced – 6h – Online/In person – DC/Server, Cloud

Course Overview
Assets Object Custom Fields
Assets Referenced Custom Fields
Advanced IQL Searches
Advanced Imports
Using IQL and JQL Together
Automation with Assets Objects and Fields
Advanced Object Configurations

Jira Administration Part 1 Cloud

Advanced – 4h – Online/In person – Cloud

Course Overview
Configuring Jira
Configuring Global Permissions
Jira Projects Overview
Creating & Configuring Company-Managed Projects
Configuring Company-Managed Project Permissions
Configuring Company-Managed Project Roles

Jira Administration Part 1 Data Center & Server

Advanced – 8h – Online/In person – DC/Server

Course Overview
Configuring Your System
Setting Up Users & Groups
Configuring Global Permissions
Creating & Configuring Projects
Configuring Project Roles & Permissions

Jira Adminstration Part 2

Advanced – 8h – Online/In person – DC/Server, Cloud

Course Overview
Mapping Your Business Into Jira
Configuring Issue Types, Fields & Screens
Customising Workflows
Configuring Board & Sprint Permissions
Applying New Configurations to Projects

Atlassian Cloud Organisation Administration

Advanced – 4h – Online/In person – Cloud

Course Overview
Introduction to Cloud Administration
Setting Up Your Organisation and Site
Users and Access
Managed Accounts
Premium and Enterprise Plan Features
Advanced Features

Courses for Confluence

Confluence Essentials Data Center & Server

Beginner – 7h – Online/In person – DC/Server

Course Overview
Getting Started with Confluence
Adding & Editing Content
Working with Attachments
Creating & Managing Pages
More Team Collaboration Features
Getting More from Pages
Using Advanced Macros
Integration with Jira
Page History & Restrictions

Jira and Confluence Together

Beginner – 6h – Online/In person – DC/Server, Cloud

Course Overview
Why Integrate Jira and Confluence?
Linking Issues and Pages
Creating Issues Using Confluence
Product Requirements Blueprint
Reporting Jira Information in Confluence

Managing Confluence Spaces

Intermediate – 4h – Online/In person – Cloud

Course Overview
Setting up a Space
Managing Space Content
Exporting Spaces
Analysing Spaces (optional)

Confluence Administration Cloud

Intermediate – 4h – Online/In person – Cloud

Course Overview
User Management Permissions
Configuring Global Settings
Confluence Exports and Backups
Confluence Analytics

Confluence Administration Data Center and Server

Intermediate – 7h – Online/In person – DC/Server, Cloud

Course Overview
Global Settings
Global Permissions
Spaces Administration
Content Management
Ongoing Confluence Management

Atlassian Cloud Organisation Administration

Advanced – 4h – Online/In person – Cloud

Course Overview
Introduction to Cloud Administration
Setting Up Your Organisation and Site
Users and Access
Managed Accounts
Premium and Enterprise Plan Features
Advanced Features

Other courses

Jira Align Program Essentials

Beginner – 6h – Online/In person – Cloud

PI Planning Overview
Features
Program Backlog
Program Kanban
Roadmaps
Dependencies
Risks
Objectives
Program Board
Program Room
PI Progress Tracking

Atlassian DevOps Essential

Intermediate – 6h – Online/In person – Cloud

Atlassian DevOps overview
Git primer
Integrate Jira with a code repository
View deployments in Jira
Jira automation with DevOps tools
DevOps change and incident management
Integrate Jira with other DevOps tools

Bitbucket Pipelines Configuration

Intermediate – 5h – Online/In person – Cloud

Bitbucket Pipelines overview
Continuous Integration and the Default Pipeline
Test, Merge, and Deploy
Databases and Service Containers
Reusing Elements with YAML Anchors
Variables
Push back to your repository
Configure a pipeline with 3rd-party tools
Setup and Monitor Deployments